Code of Ethics

At Havenbach, we are committed to conducting our business in a responsible, transparent, and ethical manner. As the representative office in Albania of Totsi Island Properties Group I.K.E., we align our operations with European standards while respecting Albanian laws and regulations. This Code of Ethics outlines the principles that guide our conduct in all business activities.

1. Integrity and Honesty

We conduct all business with honesty, fairness, and transparency. We provide accurate information to our clients, partners, and stakeholders and avoid any practice that may mislead, misrepresent, or create conflicts of interest.

2. Compliance with Laws

We operate in strict compliance with Albanian law, EU regulations, and international standards. This includes real estate regulations, company formation procedures, tax obligations, anti-money laundering requirements, and immigration frameworks. We work only with qualified legal professionals to ensure full compliance.

3. Professionalism

We commit to the highest professional standards in every aspect of our work. This means respecting deadlines, maintaining confidentiality, providing accurate advice, and ensuring that our team and partners act with competence and diligence.

4. Confidentiality and Data Protection

We protect the confidentiality of all client information and comply with the General Data Protection Regulation (GDPR) and Albanian data protection laws. Personal and business data entrusted to us is handled with the highest level of care and security.

5. Fair Business Practices

We promote fair competition and ethical relationships with clients, partners, and competitors. We reject bribery, corruption, and any practice that undermines free and fair business operations.

6. Respect for Clients

We treat every client with respect, regardless of their nationality, background, or financial situation. We provide services in a culturally sensitive manner, respecting the diverse needs of both local and international clients.

7. Conflict of Interest

We avoid situations that may create real or perceived conflicts of interest. Where a conflict cannot be avoided, we disclose it promptly and take steps to ensure fair treatment of all parties.

8. Social Responsibility

We are committed to contributing positively to the communities in which we operate. This includes respecting local culture, supporting responsible business practices, and promoting transparency in the Albanian real estate and business environment.

9. Accountability

We hold ourselves accountable for our actions and decisions. If mistakes occur, we address them openly, correct them promptly, and learn from them to improve our services.

10. Commitment to Continuous Improvement

We regularly review our policies, procedures, and ethical standards to ensure they reflect evolving laws, regulations, and industry best practices. Training and development are integral to maintaining our commitment to ethical business conduct.

Enforcement of the Code

All Havenbach staff, representatives, and partners are required to adhere to this Code of Ethics. Violations will be investigated and may result in corrective action, including termination of cooperation or partnerships.

Reporting Concerns

Clients, employees, and partners are encouraged to report any concerns about unethical conduct to [email protected]. All reports will be treated confidentially and investigated with integrity.